Privacy Policy

Last updated: [Insert Date]

Oz Safe (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website (ozsafe.com), contact us, submit an enquiry or quote request (including through Facebook/Instagram Lead Ads), or purchase our products and services.

We are committed to complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What Information We Collect

We may collect the following types of personal information:

Contact details — name, phone number, email address, suburb/postcode
Enquiry details — the type of safe you’re interested in (home, business, pharmacy, gun safe), your timeframe for purchase, and any additional details you provide
Business information — if you are enquiring on behalf of a business or pharmacy, your business name and role
Communication records — records of calls, emails, WhatsApp messages, and form submissions between you and us
Technical information — IP address, browser type, device information, and website usage data collected automatically via cookies and analytics tools

We do not collect sensitive information (such as health or financial account details) unless you voluntarily provide it as part of an enquiry, and only where relevant to fulfilling your request.

2. How We Collect Your Information

We collect personal information when you:

Submit an enquiry or quote request via our website
Complete a lead form on Facebook or Instagram
Contact us by phone, email, or WhatsApp
Purchase a product or service from us
Interact with our website (via cookies and analytics tools)

3. How We Use Your Information

We use your personal information to:

Respond to your enquiry and provide a quote
Recommend suitable safe products based on your needs
Process orders, deliveries, and installations
Provide customer support and after-sales service
Communicate with you about your enquiry or order, including by phone, email, SMS, or WhatsApp
Improve our website, products, and services
Comply with legal and regulatory obligations
With your consent, send you marketing communications about our products and promotions (you can opt out at any time)

We do not sell your personal information to third parties.

4. Disclosure of Your Information

We may share your personal information with:

Our staff and contractors involved in fulfilling your enquiry, delivery, or installation
Service providers who assist us with website hosting, customer relationship management (CRM), advertising, and analytics (e.g. Meta/Facebook, Google)
Delivery and logistics partners where required to fulfil an order
Government or regulatory bodies, where required by law

Where we use third-party platforms such as Meta (Facebook/Instagram) for advertising and lead forms, your information may also be subject to that platform’s own privacy policy and data use terms.

We do not disclose your information to overseas recipients except where a third-party service provider (such as a cloud hosting or advertising platform) processes data outside Australia as part of their standard service operations.

5. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to:

Improve website functionality and user experience
Understand how visitors use our site
Measure the effectiveness of our advertising campaigns

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure storage systems and restricted access to customer data.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (including tax and business record-keeping obligations).

8. Your Rights

Under Australian privacy law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or outdated information
Opt out of marketing communications at any time
Lodge a complaint if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can investigate and resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Oz Safe Factory 7, 15 Reichert Drive, Molendinar QLD 4214 Phone: 1300 697 233 Website: www.ozsafe.com

This document is a general template and has not been reviewed by a lawyer. Before publishing, we recommend having it reviewed by a legal professional to ensure it accurately reflects your actual data practices (e.g. specific tools you use for analytics, CRM, or advertising) and fully complies with the Privacy Act 1988 and any other applicable regulations.

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